Process optimization


Process optimization


More and more frequently, companies in various industries achieve success and a leading market position not because of a unique product or excellent marketing campaigns, but rather as a result of high level of operational efficiency and getting competitive advantage as a result of well-organized key processes.

Optimization of processes indicated by the customer

This applies to a situation when a process or processes which require streamlining or change resulting from internal or market needs, are determined by the customer.
Together with the customer, we define the scope of process optimisation and expected results.
As a result of these activities, we develop recommendations of improvements and changes (including process flow, organizational changes, correlation with other processes, efficiency and quality indicators etc.).
One of the elements of a recommendation are graphically presented process models, in a previously agreed formed, as well as a method of change implementation.
Depending on the needs of the customer, we can also provide support in terms of change implementation.

Accomplishing business goals through process optimisation

Sometimes, the starting point for project optimisation are business goals which are not related with any single process but which are connected with the whole company or its part. They may result both from the need to eliminate existing problems and from new challenges.

In such situations, we suggest as a first step conducting an initial analysis in the course of which we determine with the customer the areas which require streamlining as well as define priorities. Also, we answer questions on which process should be optimised first and what can be most conducive to achieve current business goals.

One of the main advantages of a process approach is its cross-sectional structure: it provides insight into the whole cycle of creating added value for the customers, usually including a number of organizational units of the enterprise. This gives opportunity to investigate interactions and interdependencies between various units, sections or even work positions, thus verifying performance efficiency with the goal achievement of the whole process in mind.

Typical results of process optimisation include:

  • optimised running costs,
  • limited process flow (e. g. in relations to customer service or production cycle),
  • increased process productivity,
  • improvement of sales volume,
  • improved process quality, e. g.:
    • limiting defects,
    • increasing customer satisfaction,
    • better market penetration.


Selected competencies


    Process management

    Process mapping

    Business Process Automation

    Support in implementing modifications



Process optimization

Increasing operational efficiency is one of the biggest challenges faced by the companies, irrespective of their size and sector. Be it in a crisis, insufficient efficiency or when your rivals are breathing down your neck, but also when your situation is stable yet there are no grounds for further development, competitive advantage or expansion on new markets.


Examples of Our Clients
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