Process indicators

Process indicators

 

“If you can’t measure something, you can’t manage it.” [Peter Drucker]

Key Performance Indicators enable assessment of the company / organization objectives achievement. But also it is one of the essential elements of the implementation of effective management processes and their improvement. Even if the company has no plans in the short or medium term significant changes in the processes, the implementation of appropriately selected indicators, for the purpose of strategic and operational goal, allows it to achieve a number of important values.

“If you can’t measure it, you can’t improve it.” [Peter Drucker]

What gives KPIs?

  • The ability to accurately verify whether and how goals are achieved.
  • It allows the monitoring of trends in the current processes – illustrate what and how to improve, and what are the problems.
  • The results of the measurements determine the directions of activities of employees.
  • They support the management of change.
  • Facilitate comparison to the competition.

The most commonly used types of KPIs:

  • Financial performance
  • Efficiency
  • Time indicators (accomplishment of the process, sub-process)
  • Qualitative

The specificity of the indicators depends, inter alia, of the industry sector or process type. There are a number of standard indicators used in manufacturing, logistics or services. But standards can be only treated as a basis. Indicators primarily should be tailored to the specifics of a particular company, its strategic and operational objectives.

The most popular are the cost indicators. They allow the evaluation of the final result of the process – the cost of the product or service. However most of them says nothing about the process – the real source of problems or success.

Therefore use only the cost indicators limited the company in opportunities to improve processes.

But the selection of indicators does not mean that they are implemented. What is needed is a system of measuring, monitoring, analyzing and drawing the appropriate conclusions from the results.

Well-chosen indicators and their measurement system will also allow:

  • Monitoring and improving the efficiency of the process and sub-processes.
  • Monitoring and improving the quality of the process and sub-processes.
  • A better analysis of existing problems and draw appropriate conclusions.
  • The ability to verify the effectiveness of operational improvements, optimization.
  • The ability to link the bonus system (individual and team bonuses) to the accomplishment of a certain level indicators .
  • Conscious engagement process participants – employees and managers in the lower-level co-changes and increase their accountability.

     

We help our clients develop a system of process measurement.

 

Both for the selected process and the process groups. Also linking indicators to the strategic objectives of the company.
 
 

Selected competencies

 


Process management


Process mapping


Business Process Automation


Support in implementing modifications

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Process optimization

The measurement process is an essential tool for monitoring and processes evaluation.

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Examples of Our Clients
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