Business process can be defined as a sequence of interrelated activities performer in order to generate a product or a service.
Compared to a project, a process has a repetitive nature. A correct process description is indispensable to achieve proper repeatability and the expected level of process result: a product or a service.
What is process mapping?
Process mapping means describing them in a standardized form, using graphic outlines (charts). Their main advantage are: readability (you can easily understand various process elements), unambiguity of notions used and level of detail customised to current needs.
Also another notion is used instead of process mapping: process modelling. In fact, modelling gives you more opportunities because apart from process mapping you can also analyse various scenarios of process flow and testing its behaviour.
Why do we use process mapping?
Quality level of process description
Below you can find process descriptions marked by various levels of quality. We have been encountering in our work. A correct project description is really indispensable to optimise them and manage effectively.
To conduct process mapping and modelling we utilize a wide range of tools. We draft graphic outlines based on office packages (such as Excel or Visio) and we use adbanced BPM platform software to create descriptions, modelling, analyses and process management (i. e. ARIS, MEGA). The choice of tools is tailored to the individual needs of the customer.
A vital characteristic of business processes is that they link all work positions and organizational units of a company, engaged in the process of preparation and delivery of a given product or service. They provide the opportunity to investigate interactions between various departments within a company, for example between the sales department and the customer service department; or between maintenance and logistics; marketing and production etc.